Jason is very professional but also into his clients. Jason is very detailed and took many pictures of the damage to our roof and also sent them to all six of our assigned adjusters. He followed up on each of them. Jason mad numerous phone calls on our behalf and when the roof was being put on, he came personally to make sure everyone was doing the job Jason expected. If there would be any other roof damage we would definitely use Jason without any hesitation. It was a pleasure to work with him.
Roof replacement was excellent. Jason handled the claim with the insurance company and got the the necessary approvals.
We needed our roof replaced after hurricane Ian. We spoke with many roofing companies. Most were very confusing, couldn't give a good estimate, had a lot of extra cost hidden in contacts, and frankly made the whole process very stressful. We were ready to throw our hands up and just pick one and pray for the best. I had posted my frustrations on social media. That's when a friend recommended Infinity Roofing. She had just used them for a roof replacement. She told me to call "Zach" and he would answer any questions we had and make it a smooth process if we picked Infinity. I went ahead and gave them a call. I am surely glad we did!!! When Zach came out to give us an estimate he was a breath of fresh air. He was a down to earth guy who didn't seem like he was trying to make a quick sale. He was kind, and patient. He answered all our questions. He wasn't pushy. His contract was straight forward. He agreed to work with our insurance company and another agency we were dealing with. We agreed to hire Infinity Roofing. They said it may be about three weeks until they came out (they had a lot of work due to the hurricane that hit our area). However, they were out in a week and a half! Our roof was completed in two days. There were no surprise charges. Zach and Misty from the office were able to deal with our insurance and the other agency and made the whole process stress free. Thank you Infinity for our beautiful roof and gutters! We would highly recommend this company!
I’d like to take this opportunity for a huge thank Matthew Smith and Infinity Roofing and Siding for the incredible job they did replacing our roof and gutter system. Throughout the process Matthew provided not just quality service, but was incredible in helping us navigate the stormy waters of dealing with our insurance company on such a project. Matthew made countless calls and emails to our insurance representative assisting us with getting answers and correcting their errors in reimbursement. He was able to explain in detail what would happen, when it would happen, and how it would be done. His assurances were very helpful in a process we had never gone through, and we’re grateful to him and his team. Matthew always found time to quickly answer any questions we had during the process, regardless of his busy schedule. He took what could have been an arduous and difficult project and made things feel seamless and easy to understand. We cannot recommend Matthew strongly enough - you won’t find a better person for the job!
Despite the regular delays the roof project was worth the wait. My new Metallic gold gutters and metal roof look amazing. The project manager, Jason, was on top of everything and communicated regularly reguarding the delays. I would recommend Jason for is honesty his integrity for customer satisfaction.
I have never had better service and more quality from a contractor in any other field before dealing with Infinity Roofing. All 7 members of the crew knew just what their involvement was and carried it out perfectly. I would recommend them to anyone who needs a quality job.
I was not aware of the roof damage that had occurred due to hail and wind. I also didn’t think coverage would be involved since the roof was 20+ years old. Robert made an initial inspection and let me know what he found. I scheduled an inspection with my insurance adjuster, he was very thorough spending over 3 1/2 hours reviewing, measuring, and appraising shingle, gutter, vent damage. This was on a Saturday and Robert came and stayed with him side-by-side the entire time. I don’t believe the roof replacement would’ve gone through without Roberts side-by-side communication with the appraiser. The installation crew was thorough, did a great job and made sure to conduct extensive cleanup around the property when done. Robert came in for the final inspection and pointed out a number of small things that I would’ve never noticed for the crew to complete before their departure. Thanks Infinitely and Robert!
I can’t say enough great things about Brad Keeney and Infinity roofing. From beginning to end, Brad was excellent at going through the process, working with the insurance company, planning, making recommendations, and attention to detail. He’s an excellent project manager, keeping me informed and following up as needed. I originally had some issues with the insurance company and he was easily able to provide information to them so that the process ran much smoother. I also loved how quickly the old roof was removed and the new roof was put on. Cleanup was great. I’m a very satisfied customer and would recommend Infinity Roofing and Brad to everyone
Excellent experience with Jason and his wife! Our insurance comapny did not appove a full roof replacement. Jason got involved and convinced our adjuster that a full roof replacement was needed. Jason stepped up and got the job done!
Our roof was previously denied by our insurance company! Jason gave our insurance company the information they neeto get a full aprproval!. It took awhile but we got it done totogther! The roof looks great. ! Great job Jason !!
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